SHIPPING POLICY

Domestic Shipping

Once we have received your order, we will process the shipping within 3 working days.
We offer Free Shipping in Hong Kong on all orders over $1000 HKD
Our primary shipping service is Hong Kong Post and will typically take 3-5 working days to deliver within Hong Kong. 
Should you require your shipment sooner, please contact us at wakaartisans@gmail.com.

International Shipping - Within Asia

​A standard shipping rate of $150HKD will be charged on all orders within Asia. 
All orders over $3000 will qualify for free international shipping. 
Our primary shipping service is Hong Kong Post and will typically take 2 - 3 weeks to deliver. 

International Shipping - Rest of World

​A standard shipping rate of $300HKD will be charged on all orders out side of Asia. 
All orders over $3000 will qualify for free international shipping.
​Our primary shipping service is Hong Kong Post and will typically take 2 - 3 weeks to deliver. 

​Should you require your shipment sooner, using a specific courier service, please contact us in advance at wakaartisans@gmail.com.

RETURN POLICY

Full refunds and exchanges will be granted within 30days of purchase, given that the pieces are returned unchanged and un-damaged. Waka Artisans reserves the right to reject a request for refund if the product is damaged in any way. We recommend that any returns be done in person, but we will also accept returns by post. The customer who purchased will be responsible if any damage is caused during transit. 

PAYMENT METHOD

We accept payments for all major credit cards through our online shop.

We also offer the option for payment and collection in-person. In-store we accept cash, Visa/Master, UnionPay, Amex, Alipay & WeChat Pay. Please note that if you choose this option, we will hold your order for up to 30 days. 

WHOLESALE INQUIRIES

We are open to discussing consignment opportunities with retail brands and shops. Restaurants are also encouraged to get in touch for wholesale prices on larger orders.

OUR STORE

PMQ Shop: Unit110,

Sake Central, Block A, PMQ,

35 Aberdeen Street, Central, Hong Kong

CC Shop: G/F Hing In Terrance,

No.3 Tung Wan Road,

Cheung Chau, Hong Kong

OPENING HOURS

Opening Hours:
12 - 7pm everyday

Phone: +852 6875 1961

Email:  wakaartisans@gmail.com

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© 2020 by Waka Artisans

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